Refund and Privacy Policy + Terms and Conditions
We strive to deliver products as advertised on our website free of damage or manufacturing imperfections (applies to new products only). If you receive an item which you believe is not what you ordered, whether it is damaged or has defects please contact us ASAP within 30 days of receiving your item for new products or 7 days for used products.
NEW PRODUCTS
- Adelaide Wine Barrels holds the rights to not accept new products back after 30 days from receiving the item. Returned items must be in original packaging in an unused condition.
- Unless there has been an error in engraving/printing by Adelaide Wine Barrels. WE DO NOT ACCEPT back customised products (ie custom engraved barrels/custom bottles) so please make sure of your sizing and engraving prior to confirming the order.
- If a product is defective or damaged we are happy to arrange an exchange or refund, with shipping at our own expense if they are found to be defective.
- Adelaide Wine Barrels holds the right to not refund shipping for a returned item that is not defective or damaged.
- Products must be returned in an unused condition and in original packaging if found to be defective.
- Refund value is determined by sale cost, not cost on website
USED PRODUCTS
- Used products may have pre-existing damage or imperfections, we will send photos of used products before we ship at your request. If you believe there is new damage from shipping, we are happy to arrange an exchange or refund.
- Adelaide Wine Barrels does not accept used products back after 7 days from receiving the item.
- Refund value is determined by sale cost, not cost on website
SALE OF ALCOHOL
- Online direct sales only, we do not supply alcohol in store at our Melrose Park location.
-Adelaide Wine Barrels will only accept alcohol back if seal is not broken/has not been opened.
- liquor license number: 57712535
Gift Certificates
- Adelaide Wine Barrels does not refund gift certificates
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
info@adelaidewinebarrels.com.au